Frequently asked questions
Everything you need to know to report, search and find a pet with animALERTE.
Is it free to post a listing?+
Reporting a found pet is always free. For a lost pet, a free plan lets you post on animalerte.ca, and paid plans widen the reach of your alert.
How long does my listing stay online?+
A listing stays online for 365 days while the pet is still being sought.
Do I need an account to post?+
Yes. A free account lets you post, edit and manage your listings in one place.
What is the difference between the plans?+
The plan sets the reach of your alert, from your immediate neighbourhood to all of Quebec. The wider the reach, the more people search with you.
What is flAIr?+
flAIr is our artificial intelligence system that recognizes a pet's face, meaning its coat, its markings and its eye colour, then alerts you the moment a found pet looks like yours.
What is a Sentinel?+
A Sentinel is a person or business, such as a vet, a pet store or a citizen, who receives alerts for their area and helps reunite families with their pet.
I found my pet, what should I do?+
Go to “My listings” and mark the listing as resolved. Your story encourages the whole community.
Which area does animALERTE cover?+
animALERTE focuses on Quebec, while remaining available in both French and English.
How do I edit or remove my listing?+
From “My listings”, you can reopen, mark as resolved or delete a listing at any time.